Privacy Policy

Registration data. No email address is required; you can register with a username and password. An email address is not required to open an account, and this service does not ask users to provide one during registration. Account data is used for authentication, sign-in, and subscription management.

Transaction and service data. Order records include the selected plan, amount, payment status, and related transaction information. They are used to activate subscriptions, verify payments, and handle renewals and refunds. The service also maintains subscription status and traffic usage to apply plan rules; traffic usage does not reveal which websites were visited.

When you submit a support ticket, your description of the issue and any screenshots you choose to provide help us investigate and respond. Please redact passwords, unnecessary payment details, and full subscription URLs. Do not submit this information on public pages.

X7VPN does not log which websites users access through international routes, store browsing content or destination addresses, or keep individual connection logs that could be used to reconstruct browsing activity. These connection logs have no retention period because they are not kept for later inquiries.

Account sign-in status, order records, subscription status, traffic usage, and support tickets submitted by users are service administration data, not browsing activity records. To troubleshoot an issue, we may ask for the client message, selected region, and a description of the problem, but we do not ask for browsing history.

Site analytics help us understand page visits, referral sources, and entry-point clicks so we can check site availability and improve user flows. Analytics are limited to interactions with this website and are not used to track external websites accessed through subscription routes. Analytics data should not include passwords, sign-in credentials, or subscription keys.

Cookies and local storage are used to maintain necessary sessions and save sign-in credentials, language preferences, and other interface settings. Your browser may read this data on later visits. You can clear or restrict storage in your browser settings; doing so may require you to sign in again or reselect your preferences. Clearing browser data does not delete your server-side account or orders.

This service supports Alipay / WeChat Pay / USDT. Payment authorization, transfers, and transaction confirmation are handled by the relevant third-party provider. Data you submit on its pages is subject to that provider's rules. X7VPN verifies service status against order and payment results and does not ask users to provide their payment account passwords to customer support.

Data is used or shared only as necessary to provide subscriptions, handle user requests, and meet applicable legal obligations. Where disclosure is legally required, we will verify the basis for the request and limit the scope of processing. This policy does not describe unrecorded browsing activity as data that can be disclosed.

Account data is used to manage subscriptions while the service relationship continues. Order and refund records are retained as required for settlement, dispute handling, and applicable law. Support tickets and analytics are kept only for as long as needed for their respective purposes, then deleted or de-identified. We do not promise a single retention period for data unrelated to a specific purpose.

You can sign in to the panel and use the support ticket page to request access to, correction of, or deletion of account data. We need to verify account ownership before processing a request and clarify which data it covers. Deletion may affect subscription access. If records must be retained by law or relate to an unresolved matter, we will explain why; suspending use does not mean the data has been deleted.

When this policy changes, we will update its text and the last-updated month at the top of this page. We will announce significant changes to data use or user rights on the website or in the panel, and seek consent separately when necessary. Updating this text does not replace any required notices.

If you have questions about processing, storage, or deletion, submit a privacy request through a panel support ticket. Describe what you would like us to review, and do not include passwords or full subscription URLs. Subscription rules and refund conditions are set out separately in the Terms of Service and Refund Policy.