Refund Policy

You may request a full refund without giving a reason within 60 days of your first payment. The refund window is based on the record of your first payment. Include the relevant order with your request so the payment date, amount, and processing status can be verified.

A connection issue is not required to submit a request, and you do not need to complete troubleshooting or explain why you no longer use the service. You may share feedback about your experience in the ticket, but feedback is not required for a refund request to be considered.

Monthly subscriptions and data packages have different billing rules: monthly subscription data resets each month on the activation date; data packages remain available until used and never expire. The fact that data packages do not expire does not extend the refund window indefinitely. Renewals or upgrades do not reset the first-payment date.

Requests made within the refund window, with verifiable payment ownership and no prior refund, are handled under the commitment above. Requests made after the refund window are not covered by this no-questions-asked full refund commitment. The same payment cannot be refunded more than once.

A working connection, client import, or use of some data is not, by itself, grounds for denying a refund. This policy does not impose a deduction based on the proportion of data used, or add a condition that refunds are unavailable after exceeding a usage threshold. If data records need to be checked, they are used only to clarify the order and service status.

Cases involving account violations, order disputes, or irregularities in payment ownership are handled individually with reference to the Terms of Service and verifiable records. An unusual account status does not automatically mean that refund eligibility is lost. If additional information is needed or a request cannot be handled under this policy, the specific reason must be explained in the ticket rather than relying on a vague label.

1. Go to support tickets in the user panel, clearly state that you are requesting a refund, and identify the order to be checked.
2. Provide the order number, payment amount, payment date, and payment method. If the order status does not match the payment record, you may attach the necessary proof of payment.
3. Check the verification results in the original ticket, provide any missing information as requested, and confirm the order and amount to be refunded to avoid confusion about the refund.

If an order involves an upgrade partway through its term, include the related order details so the records showing the price difference converted into remaining days can be checked. A single payment screenshot should not be treated as a complete record of all orders.

You can use an account without an email address. This service handles follow-up through support tickets. When submitting materials, conceal unrelated transaction and personal information. Do not provide passwords, payment passcodes, private keys, or full subscription URLs.

X7VPN supports Alipay / WeChat Pay / USDT. Refunds should be returned through the original payment route whenever possible. Whether this is possible must be verified against the original transaction status and the payment provider's capabilities; the process is not the same for every payment method.

Alipay and WeChat Pay orders require verification against the original transaction and refund records. If a refund cannot be returned through the original payment route, the reason must first be explained in the ticket and a feasible method confirmed. Users are not required to pay an additional fee to receive a refund.

USDT transfers differ from Alipay and WeChat Pay transaction refunds, and the original transfer cannot be promised to be directly reversible. For an on-chain return, the original transaction, network, and receiving address must first be verified. The amount and handling of any network fees must then be confirmed in the ticket before proceeding. No exchange rate or fee percentage is assumed in advance.

Refund approval, processing by the payment provider, and receipt of funds are separate steps. This policy does not guarantee a fixed time for funds to arrive. The time required depends on information verification, processing by the original payment provider, and any applicable network confirmations. Ticket updates and actual transaction records are the reference.

After receiving confirmation that a refund has been submitted, check the original payment account or the confirmed receiving record. If the funds are not visible, follow up in the original ticket with the relevant order and current status to avoid fragmenting the records with duplicate requests.

After the refund is complete, verify the relevant order and service status. If you have questions about the outcome, request a review in the original ticket. For other rules on subscription billing and account use, see the Pricing page and the Terms of Service.